Frequently Asked Questions


Answer

Electronic refund enrollment requires that you create a primary bank account for the school which you would like to receive refunds from. We will then export a status of enrolled back to your school and they can begin issuing refunds. This process can take anywhere from 1-5 banking days.

Answer

Students may opt-out of receiving electronic refunds by deleting the primary bank account on file for the school they no longer wish to receive eletronic refunds from.

Answer

Depending on the size and speed of your bank, refunds issued through this service can take anywhere from 1-5 banking days to reach your bank account.

Answer

Refund amounts are provided to our services by your school. If you have questions or concerns regarding the amount of your refund, please contact your school directly.

Answer

During the lifecycle of your refund it may go through many different statuses. Please see the list below for more information on what those statuses mean.

  • Pending

    Initially the refunds are placed into a "Pending" status, which means we haven't yet deposited those funds into your bank account

  • Deposited

    Once per banking day, "Pending" refunds are queued up and deposited into their respective bank accounts, at which point the status changes from "Pending" to "Deposited". After your refund is placed into the "Deposited" status, it can take anywhere from 1-5 banking days for those funds to reach your bank account.

  • Returned

    If mistakes were made when entering the routing and/or account number, your refund may change to a status of "Returned", which indicates the bank rejected the refund we attempted to deposit into your bank account. If a refund is rejected from the bank, our services will automatically delete the associated bank account and it will be your responsibility to provide correct and updated bank information to continue to receive electronic refunds.